Privacy Policy

This policy explains how Rainbow Healing Rays ("we", "us") collects, uses and protects your personal information when you visit this website, send an enquiry, or purchase the Self-Reiki Reset workbook.

Information we collect

We collect information you provide directly to us, including:

• Name, email address and optional phone number submitted through the contact/enquiry form.
• The content of your enquiry message and your stated area of interest.
• Email address, name and payment confirmation details when you purchase a digital product, processed securely by Stripe.

If Google Analytics is enabled, we also collect anonymised, aggregate usage data such as pages visited and general location, using cookies. See "Cookies and analytics" below.

How we use your information

• To respond to your enquiry and, where relevant, arrange a session.
• To process and fulfil digital product purchases, including sending your secure download link.
• To send you the acknowledgement and confirmation emails associated with your enquiry or order.
• To understand how the website is used, so we can improve it, where analytics is enabled.

Legal basis

We process your information on the basis of your consent (when you submit the contact form or complete a purchase) and our legitimate interest in responding to enquiries and operating this website.

Payment processing

Digital product payments are handled by Stripe. We do not store your card details. Stripe's own privacy policy governs how payment information is processed.

Cookies and analytics

This website uses Google Analytics 4 only when explicitly configured to do so. If enabled, Google Analytics sets cookies to help us understand aggregate visitor behaviour. No analytics script loads if this configuration is left empty.

Data retention

Enquiry and order records are retained only as long as reasonably necessary to respond to your enquiry, fulfil your order, and meet any legal or accounting obligations, after which they are deleted or anonymised.

Your rights

Under UK data protection law, you have the right to access, correct, or request deletion of your personal information, and to object to or restrict certain processing. To exercise any of these rights, please contact us using the details below.

Contact

For any privacy-related question, please email us via the contact page.